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Your AI Agent can play a key role in guiding visitors, answering questions, and reducing the number of incoming calls and emails. To achieve this, it’s important that customers can easily spot and interact with your Agent. In this article, you’ll find practical tips to increase visibility and encourage more conversations across all channels.

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For all channels

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Refer to your AI Agent in other communication channels

Promote your AI Agent outside your website to increase awareness. For example:
  • Add a link to your AI Agent in your email signature
  • Mention it in your phone hold message (“Our AI Agent is available 24/7 to assist you!”)
  • Refer to it during personal interactions with customers
This helps customers understand they can always rely on your AI Agent for quick support.

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Connect multiple channels

Make your AI Agent available on multiple channels so customers can reach it in the way they prefer. The more channels you connect, the more conversations your AI Agent can handle. Available channels may include: By combining strong visibility, proactive engagement, and multi-channel availability, you ensure that your AI Agent supports more customers—anytime, anywhere.

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For the chat widget

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Place the chat widget in a strategic location

Ensure that the chat widget is immediately visible when visitors arrive on your website. The most effective position is at the bottom-right corner of the screen, as this is where users naturally look for support options. In this article you can find how to set your widget placement.

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Let the chat widget open automatically

Enable the widget to automatically open once when a visitor lands on your website. This draws attention to the AI Agent and increases the chances of interaction. In this article you can find how to set your widget placement.

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Use prominent colors and personalization

Choose contrasting colors that stand out from your website’s background while still matching your brand identity. A personalized welcome message and a friendly avatar make the AI Agent more approachable and increase the likelihood of engagement. In this article you can find how to customize your widget design.

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Add an avatar

Give your AI Agent a recognizable avatar to strengthen its presence and personality. This helps build trust and encourages visitors to start a conversation. In this article you can find how to add your avatar.

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Offer proactive assistance: set up your eye catcher

Let your AI Agent initiate conversations by showing a small proactive message such as “How can I assist you today?” or “Do you have any questions about our services?”. This lowers the threshold for visitors to get in touch. In this article you can find how to attract visitors to your Agent.

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Make sure the chat widget is on all pages

Place the chat widget across all pages of your website to maximize visibility and engagement. Visitors can then reach your AI Agent no matter where they are on your site.