Because AI agent widgets support anonymous users, spam cannot be permanently blocked at the individual user level.
This article explains how to stop an active spam conversation and reduce repeated spam — not how to globally ban a user.
Why spam happens
AI agent widgets are:
- Publicly accessible
- Always online
- Easy to target at scale
This makes them attractive to automated scripts that try to:
- Probe for vulnerabilities
- Inject links or prompts
- Test downstream integrations
- Flood inboxes with noise.
Spam is a common side effect of any public widget and does not indicate a security issue with your account.
How to handle spam conversations
This is the recommended and most effective workflow when you detect spam in your inbox.
Open the spam conversation in your Inbox and click **Assign to me** in the conversation header.
Take over the conversation
What “Assign to me” means:
- You take manual control of the conversation
- The AI agent stops responding automatically
- No further AI replies will be sent unless you release the conversation
Use this step as soon as you recognize spam. Archive the conversations
After taking over, click Archive.What archiving does:
- Removes the conversation from your active inbox
What archiving does not do:
- It does not delete conversation history
- It does not notify the end user
- It does not block the user permanently
Why this approach works
- The spammer receives no responses
- There is no feedback loop for automated scripts
- Most low-effort spam attempts stop shortly after
The goal is to make your widget an unproductive target.
If the spammer is anonymous, they can:
- Clear cookies
- Reload the widget
- Start a new conversation as a new anonymous user
