When you’ve connected Facebook Messenger to Watermelon under Integrations, you’ll need to add your Agent to the Facebook Messenger channel. This ensures that your Agent can answer messages for you.
You can publish the Agent on Facebook via the Agent Profile, or via Agent Settings.
Publishing via AI Agent settings
Open Agent Settings
Open your Agent. Navigate to Settings. Scroll down to Select your channels. Select channel
Select the Facebook channel you want to connect in the Agent profile and click Save. Facebook is connected as a channel
Facebook is now connected as a channel.Make sure your Agent is Active so it can answer your incoming messages.
Connecting via Agent settings
Check your Agent settings under Activate, you either see Activate Agent or Deactivate Agent. Click those to open the activation screen. There are different options in the activation screen:
Edit Channels
Click Edit to add Facebook as a channel, or Connect channel in case no channel is connected yet. Select Facebook
Select the desired Facebook account in AI Agent Settings and click Save Optional: Activate Agent
Incase your Agent is Inactive: Click Activate to have your Agent start answering chats for you. Agent is live on Facebook
Your Agent is now live on Facebook Messenger. Agent in action on Facebook
Generated by AI
The ‘Generated by AI’ label is required under EU AI legislation and cannot be edited or removed. Watermelon automatically displays this label correctly, so you stay compliant without needing to do anything.
When using the Chat widget on your website, the label Generated by AI label is not added.
