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When you’ve connected WhatsApp to Watermelon under Apps, you’ll need to add your Agent to the WhatsApp channel. This ensures that your Agent can answer messages for you. You can publish the Agent on WhatsApp via the Agent Profile, or via Agent Settings.
You need to set up an WhatsApp connection before connecting your Agent.

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Publishing via Agent Profile

1

Open Agent settings

Open your Agent. Navigate to Settings. Scroll down to Select your channels.
Publish Your Agent Agents Pn
2

Select channel

Select the WhatsApp channel you want to connect in the Agent Settings and click Save.
Publish Your Agent Publish On Whatsapp Pn
3

WhatsApp is connected as a channel

WhatsApp is now connected as a channel.
Publish On Whatsapp Connected Pn
Make sure your Agent is Active so it can answer your incoming messages.

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Connecting via Agent settings

Check your Agent settings under Activate, you either see Activate Agent or Deactivate Agent. Click those to open the activation screen. There are different options in the activation screen:
1

Edit Channels

Click Edit to add WhatsApp as a channel, or Connect channel in case no channel is connected yet.
Publish On Chat Widget Edit Channel1 Pn
2

Select WhatsApp

Select the desired WhatsApp account in Agent Settings and click Save
Publish Your Agent Publish On Whatsapp Pn
3

Optional: Activate Agent

Incase your Agent is Inactive: Click Activate to have your Agent start answering chats for you.
Publish On Whatsapp Activate Pn
4

Agent is live on WhatsApp

Your Agent is now live on WhatsApp.
Publish On Whatsapp Success Pn

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The Agent in Action

Publish On Whatsapp Jpe