When you’ve connected WhatsApp to Watermelon under Integrations, you’ll need to add your Agent to the WhatsApp channel. This ensures that your Agent can answer messages for you.
You can publish the Agent on WhatsApp via the Agent Profile, or via Agent Settings.
Publishing via Agent Profile
Open Agent settings
Open your Agent. Navigate to Settings. Scroll down to Select your channels. Select channel
Select the WhatsApp channel you want to connect in the Agent Settings and click Save. WhatsApp is connected as a channel
WhatsApp is now connected as a channel.Make sure your Agent is Active so it can answer your incoming messages.
Connecting via Agent settings
Check your Agent settings under Activate, you either see Activate Agent or Deactivate Agent. Click those to open the activation screen. There are different options in the activation screen:
Edit Channels
Click Edit to add WhatsApp as a channel, or Connect channel in case no channel is connected yet. Select WhatsApp
Select the desired WhatsApp account in Agent Settings and click Save Optional: Activate Agent
Incase your Agent is Inactive: Click Activate to have your Agent start answering chats for you. Agent is live on WhatsApp
Your Agent is now live on WhatsApp. The Agent in Action on WhatsApp
Generated by AI
The ‘Generated by AI’ label is required under EU AI legislation and cannot be edited or removed. Watermelon automatically displays this label correctly, so you stay compliant without needing to do anything.
When using the Chat widget on your website, the label Generated by AI label is not added.
