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When you’ve created an Agent, the first Widget is automatically connected. If you want to add an additional Widget, or disconnected the widget by mistake, follow the steps below to publish your Agent on the Chat Widget. You can do so via the Agent Profile, or via Agent Settings.

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Publishing via Agent Profile

1

Open Agent Settings

Open your Agent. Navigate to Settings. Scroll down to Select your channels.
Menu
2

Select Widget

Select the Chat Widget you want to connect in the Agent profile and click Save.
Facebook Select Channel
3

Chat Widget is connected as a channel

Your Chat Widget is now connected as a channel.
Facebook Succes
Make sure your Agent is Active so it can answer your incoming messages.

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Connecting via Agent settings

Check your Agent settings under Activate, you either see Activate Agent or Deactivate Agent. Click those to open the activation screen. There are different options in the activation screen:
1

Edit Channels

Click Edit to add a Chat Widget as a channel, or Connect channel in case no channel is connected yet.
Publish Agent Edit Channels
2

Select Chat Widget

Select the desired Chat Widget and click Save
Facebook Select Channel
3

Optional: Activate Agent

Incase your Agent is Inactive: Click Activate to have your Agent start answering chats for you.
Publish Agent Activate
4

Agent is live on Chat Widget

Your Agent is now live on the Chat Widget.
Publish Agent Success