Welcome screen
The first option under Attract is the welcome screen. You can switch this on or off whenever you want. If you turn it off, customers will go straight to the chat screen so they can start chatting right away. If you turn on the Welcome screen, you have a lot of options to customize texts. You can set different texts for when the AI Agent is Active or Inactive.| Explanation | Example in image below | |
|---|---|---|
| Main title | Title visible at the welcome screen. | High performance AI at your disposal |
| Send message element | This title is visible in the send message element when the AI Agent is active/inactive. | How can we Help? |
| Send message subtext | This subtext is visible in the send message element when the AI Agent is active/inactive. | Our Human agents are available from 9AM -5AM. |
| Start chat button | Change the text of the start button. | Send us a Message |
Closed screen
The closed screen is only available when the Welcome screen is set to On.
- On: Website visitors will not be able to chat with the AI Agent or with a human agent. You can set which text appears in the widget outside opening hours.
- Off: The normal welcome screen will show.
Select links
Indicate through which channels you are reachable. These are not only the channels linked to Watermelon but also, email, phone, or the frequently asked questions page on your website. Choose the correct icon and add text and the URL to which this button should lead.
Eye-catcher
This is the message that appears above the icon when the chat is minimized. You can see how it looks on the right under Minimized. You can choose to enable or disable the eye-catcher and set a text.- Eye catcher on mobile: Choose whether to show or not to show the eye-catcher on mobile devices. Not showing is recommended when the eye-catcher is obstructing part of your website.
Welcome message
This is a fixed message which end-users will see when opening the Chat Widget. The preview is visible under the tab Chat. You can choose to set the Welcome message On or Off. We advise to turn the Welcome message on to help end-users understand how the AI Agent can help them. Start with introducing the Agent and add examples on where the Agent can help with e.g.Hi! I’m AI Agent Anna, the digital assistant of [Company name]. I can help you with all your questions about our products.
Privacy screen
You can choose to add a privacy screen, asking end users to agree to the privacy policy before starting the chat. You can enable or disable this and amend the text for the title and subtitle.
Attachments
Choose whether users are allowed to send attachments in the Chat Widget. The AI Agent can’t see the content of the attachments. This is advised for live-chat. When enabled, a small paperclip will show next to the chatbox for end-users.
Queue system
When Handoff is enabled, it can be useful to turn on the Queue. This allows chatters to estimate how long they will have to wait before they are helped.
Unfold URLs
Here, you can enable or disable the expansion of URLs.
Watermelon branding
Here, you can specify whether you want to enable or disable Watermelon branding.