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Once you’ve configured your AI Agent and finished testing it, you can activate it to start handling live conversations. Activating your Agent allows it to automatically respond to customers based on the Domain Knowledge and Instructions you’ve provided.

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Activating your AI Agent

1

Select the Agent

From the main menu, select Agents to see a list of all your AI Agents, then select the agent you would like to activate.
Website Source Select Agent Pn
2

Activate Agent

In the lower-left corner, click Activate Agent.If you have not done so already, select which channel to connect to the Agent.
Activate Agent Connect Channel Pn
Activate Agent Connect Channel 2 Pn
Once a channel has been connected you can go back to Activate Agent and click Activate.
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The AI Agent will start responding to new conversations immediately.

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Deactivating an AI Agent

At some point, you may want to temporarily deactivate your AI Agent. For example, while updating its domain knowledge, testing configurations, or pausing automation during maintenance.
1

Select the Agent

Navigate to Agents, and select the agent you would like to deactivate.
Website Source Select Agent Pn
2

Deactivate

From the menu, select Deactivate and then confirm the deactivation.
Deactivate Agent Anna Pn
Deactivation stops the AI Agent from handling new conversations, but you can reactivate it at any time.