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What is a field?

A field represents a specific piece of information connected to a contact, such as a name, phone number, or email address.

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Default fields

To make things easier, Watermelon already includes a set of default fields in every workspace. You can find all default fields at Fields > Default fields.
Fields Default Fields Pn
These fields are also shown at the Contact’s details in the Inbox:
Default Fields In Inbox 1 Pn
and via Contacts in each contact profile:
Contacts Default Fields Pn
Default fieldDescriptionEditable input
First nameThe visitor’s first name
Last nameThe visitor’s family name
Email addressA valid email address shared by the visitor
Phone numberThe visitor’s phone number
Browser languageLanguage code, e.g. nl or en
BrowserType of browser, e.g. Chrome or Safari
Browser versionVersion number of the browser
OSDevice OS, e.g. Windows or Android
First seenFirst time the user sent a message
Last seenLast time the user actively had the widget open
Last contactedLast message sent from Watermelon to visitor
Last heard fromLast message sent by the visitor
Web sessionsNumber of sessions since the first contact
Default fields cannot be deleted.

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Collection per channel

Field data collection depends on the communication channel:
ChannelDetails collected by Agent
Chat widgetNot applicable.
WhatsAppFirst name (as set-up in WhatsApp) and phone number
Facebook MessengerThe user’s name (as set-up in Facebook)
InstagramThe user’s name (as set-up in Instagram)