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When you’ve connected Instagram to Watermelon under Apps, you’ll need to add your Agent to the Instagram channel. This ensures that your Agent can answer messages for you. You can publish the Agent on Instagram via the Agent Profile, or via Agent Settings.
You need to set up an Instagram connection before connecting your Agent.

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Publishing via Agent Profile

1

Open Agent Settings

Open your Agent. Navigate to Settings. Scroll down to Select your channels.
Publish Your Agent Agents Pn
2

Select channel

Select the Instagram channel you want to connect in the Agent profile and click Save.
Publish Your Agent Publish On Instagram Pn
3

Instagram is connected as a channel

Instagram is now connected as a channel.
Publish Your Agent Publish On Instagram Profile Pn
Make sure your Agent is Active so it can answer your incoming messages.

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Connecting via Agent settings

Check your Agent settings under Activate, you either see Activate Agent or Deactivate Agent. Click those to open the activation screen. There are different options in the activation screen:
1

Edit Channels

Click Edit to add Instagram as a channel, or Connect channel in case no channel is connected yet.
Publish On Chat Widget Edit Channel1 Pn
2

Select Instagram

Select the desired Instagram account and click Save
Publish Your Agent Publish On Instagram Pn
3

Optional: Activate Agent

Incase your Agent is Inactive: Click Activate to have your Agent start answering chats for you.
Publish Your Agent Publish On Instagram Edit Channels Pn
4

Agent is live on Instagram

Your Agent is now live on Instagram.
Publish Your Agent Publish On Instagram Edit Channels Pn

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The Agent in Action

Publish On Instagram In Action Jpe