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How to export conversations

1

Open Analytics

First navigate to Analytics in the left-hand menu.
Analytics Open Pn
2

Choose the report

At Report select the report you want to export: ‘All’ or one of your custom reports.
Analytics Choose Report Pn
3

Select a date range

Decide for what date range your want to export chats.
Analytics Select Date Range Pn
4

Export

Click the option button in the top-right corner and select export. A CSV file will be downloaded.
Analytics Export Pn

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What you’ll get

You’ll receive a CSV file with all chats from the selected period. Each row in the CSV represents one chat and contains:
  • Column 1 – Conversation ID: The unique ID of the chat.
  • Column 2 – Date and time of creation: When the chat was started.
  • From column 3 onwards:
    • Messages: Each following column is the next message in that chat, so every column represents a new message within the same conversation.
    • Thumbs up/down: If a user gave feedback (using thumbs up/down) in the chat widget, this will be shown at the end of a message.
Exports use the UTC time zone, which may differ from your local time zone. As a result, the timestamps in the export can differ from the actual local time of the chats shown in your Inbox.