With the XML feed connection, you can easily add your e-commerce products to your Agent’s knowledge.
Each Agent supports up to 10 XML feeds, with a maximum file size of 50 MB per feed.
Adding XML Feed
Follow the steps below to connect your XML feed.
Add Feed
Add your XML feed by pasting the feed URL into the input field and clicking Add feed. Only XML feeds are supported — sitemaps and JSON feeds are not accepted. Synchronise data
Once added, your feed will automatically start syncing. After the first sync, you can click Synchronize to manually update your feed whenever changes occur.Automatic synchronise is available for Business and Enterprise licenses. By enabling this, your XML feed will be synced every 24 hours.
XML feed options
You can manage your feeds by clicking the Options button.
- Delete – Removes the selected feed and all associated product data.
- Synchronize – Updates only the selected feed, instead of syncing all feeds at once.
How the XML feed fits in your agent
XML feed and Website connect
When using the XML feed together with Website, make sure the crawler skips all product pages. These pages are already included in the XML feed, and crawling them again could cause overlapping or inconsistent information for the Agent.
You can also connect XML product feeds from external tools such as Channable, Producthero, or DataFeedWatch. These platforms make it easy to generate structured product feeds that your Agent can use directly — while your Website focuses on other content like blog posts, help pages, or category descriptions.
Don’t include any information or instructions about product URLs in the Domain Knowledge. This section should only contain domain-relevant context — rules about URLs are automatically handled by the system.
Find out what a good XML file should consist in this article. 
