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Enabling Search allows your AI Agent to retrieve up-to-date information directly from the web or from a specific website. This keeps your AI Agent’s answers accurate and current, even when information changes frequently or isn’t included in your Sources or Instructions. Search lets your AI Agent:
  • Search the entire internet or
  • Search a specific website that you choose
The Agent then uses that search result to generate a response. This is especially helpful when you want dynamic or frequently changing information to be available without manually updating your AI Agent’s knowledge. By default, Search is turned off. To enable it:
1

Open the AI Agent

Select which Agent you would like to use Search.
Select Agent Pn
2

Navigate to Search

In the Agent menu, select Sources, and then Search. Use the Search toggle or Enable button to begin using the Search source.
Enable Search1 Pn
3

Choose where to search

You can choose between:
  1. Searching a selected URL (recommended for controlled and consistent results)
  2. Searching the whole internet
If your website contains a lot of JavaScript elements, we advise turning on Render JavaScript for the best results.
Which Type Search Pn
4

Input Selected URLs

If you choose to have your AI Agent to only search one website:
  1. Choose Selected URL
  2. Enter the domain you want the Agent to search
    • If you enter a subpage, it automatically adjusts to the main domain
    • Search cannot target a single subpage
  3. Click Add URL
Your AI Agent will now only use search results from that domain.

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Managing Allowed URLs

To update or remove the websites your Agent is allowed to search:
  1. View the list of added URLs
  2. Select a URL
  3. Click Delete or use the bin icon
Delete Search Url1 Pn
You can add or remove URLs at any time to keep your Agent’s search behavior aligned with your needs.

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Technical Details

Search works behind the scenes as follows:
  • Performs a Google search based on the customer’s question
  • Retrieves the top search result
  • Scans that webpage
  • Uses the extracted content to generate the answer
    • Total search time is limited to 7,500 ms

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Best Practice

  • Use Selected URL if your company has a reliable website for consistent and brand-safe results
  • Use Search the entire internet only when your customers need broad, dynamic information
  • Always test your AI Agent in the Playground after enabling Search