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You can make changes to the Chat Widget so it always matches the look and feel of your website. To make changes to your Widget, go to Integrations and open your Chat Widget.

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Chat Widget Channel name

You can customize the Widget name according to your preference. The name is not visible to customers. We advise changing the name if you have multiple Chat Widgets.
Widget Settings Name

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Show or hide Chat Widget

With Show or hide chat widget, you decide if the Agent is visible on your website.
Once the widget code is placed, you no longer need a developer. Simply toggle the setting to show or hide the entire chat widget without removing any code.
Widget Settings Hide Widget
Place the code under Placement early in your building process. When your Agent is ready, you can go live right away without waiting on a developer.

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Embeded Chat Widget options

Within the embedding options, you can choose how to display your Chat Widget.
  • Widget: A chat widget appears in the corner of your website, allowing visitors to start a conversation from any page.
  • Embedded: You can embed the widget so it opens in an iframe or in full screen on a page.
Widget Settings Embed

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Preview changes

Each time you make a change, you will see the update on the right side as a preview of the chat widget, just as the customer will see it. There are various tabs where you can preview different forms of the Chat Widget:
  • Welcome is the Welcome screen of the chat, the first thing people see when they open the chat.
  • Chat is when someone is engaged in a conversation.
  • Minimized shows how your AI Agent looks when someone has not opened the chat or has minimized it using the minimize button.
  • Privacy for the privacy policy.
  • Closed is out of business hours, it is then only possible to send messages when the AI Agent is active.
Widget Settings Preview