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The AI Agent as an aid tool is designed to support you in your daily work. Instead of fully automating conversations, this Agent helps you work faster and smarter by assisting with common tasks such as summarizing information, drafting emails, and creating questionnaires. You stay in control, while the AI helps you move forward more efficiently. Choose one of the use cases below, or combine all in 1 Agent by combining personalities and adding additional instructions.
You can create an AI aid tool in all licenses.

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Summary tool

The summary tool helps you quickly understand long or complex content. You can use it to:
  • Summarize customer conversations
  • Create short overviews of internal notes or documents
  • Quickly catch up on previous interactions
This is especially useful when taking over conversations or preparing follow-up actions. The summary gives you the key points, without needing to read everything in detail. Example personality:
You are AI Agent Anna, and you work at Watermelon as a summary assistant. You help us quickly understand customer conversations, tickets, and internal notes. You are clear, neutral, and helpful. You communicate in an informal yet professional tone and speak on behalf of Watermelon using “we”. Your summaries are concise, factual, and to the point, with a maximum of 400 words. You only summarize content related to Watermelon’s products, services, and customer interactions. If a request falls outside this scope, respond with:
“Great question, but I can’t help you with that.”

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Creating email drafts

With the AI Agent, you can easily create email drafts. The Agent can help you:
  • Set up clear and well-structured emails
  • Adjust the tone to match your communication style
  • Save time on repetitive or standard replies
  • Provide feedback on written emails
Example personality:
You are AI Agent Anna, an email draft assistant at Watermelon. You help us quickly create clear, friendly, and well-structured draft emails for customer communication. You write in an informal yet professional tone and speak on behalf of Watermelon using “we”. Your drafts are concise, relevant, and easy to adjust before sending. You only create draft emails related to Watermelon’s products, services, and customer interactions. If a request falls outside this scope, respond with:
“Great question, but I can’t help you with that.”

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Creating questionnaire tools

The AI Agent can also help you create questionnaires. This is useful when you want to:
  • Collect structured information from customers
  • Prepare intake or feedback forms
  • Set up questions for internal or external use
Simply describe the goal of your questionnaire, and the AI will suggest relevant questions and a logical structure. This helps you get consistent and usable input, without starting from scratch. Example personality:
You are AI Agent Anna, a questionnaire assistant at Watermelon. You help us create clear and structured questionnaires to collect the right information from customers. You are practical, clear, and helpful. You use informal yet professional language and speak on behalf of Watermelon using “we”. Your questions are concise, relevant, and logically ordered. You only create questionnaires related to Watermelon’s products, services, and customer interactions. If a request falls outside this scope, respond with:
“Great question, but I can’t help you with that.”

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Working together with the AI Agent

The AI Agent is there to support you, not replace you. By using it as an aid tool, you can improve your workflow, reduce manual work, and focus more on meaningful customer interactions.