| Feature | Free | Starter | Advanced | Business | Enterprise |
|---|---|---|---|---|---|
| Monthly price | €0,00 | €99,00 | €199,00 | €399,00 | custom |
| Yearly price | €0,00 | €84,00 | €169,00 | €339,00 | custom |
| Save | — | 15% | 15% | 15% | — |
| CONFIGURATION | |||||
| Conversations | 100 | 250 | 250 | 250 | Custom |
| Agents | 1 | 1 | 3 | 5 | Custom |
| Channels | 1 | 1 | 3 | 10 | Custom |
| Users | 1 | 1 | 3 | 15 | Custom |
| Crawls per agent (Unlimited URLs) | 100 | 250 | 2,500 | 25,000 | Custom |
| XML connections per agent | 0 | 1 | 3 | 5 | Custom |
| Files per agent | 10 | 25 | 100 | 250 | Custom |
| Actions per agent | 0 | 1 | 3 | 5 | Custom |
| AI Search domains | 0 | 0 | 1 | 3 | Custom |
| AI AGENT | |||||
| Instructions / Prompting | ✓ | ✓ | ✓ | ✓ | ✓ |
| Playground | ✓ | ✓ | ✓ | ✓ | ✓ |
| Source Websites | ✓ | ✓ | ✓ | ✓ | ✓ |
| Source Website JavaScript render | — | — | ✓ | ✓ | ✓ |
| File upload (PDF, DOC, TXT) | ✓ | ✓ | ✓ | ✓ | ✓ |
| Multilingual | ✓ | ✓ | ✓ | ✓ | ✓ |
| AI Actions | — | ✓ | ✓ | ✓ | ✓ |
| AI human handover | — | ✓ | ✓ | ✓ | ✓ |
| XML connection | — | ✓ | ✓ | ✓ | ✓ |
| Autofetch XML feed | — | — | — | ✓ | ✓ |
| AI Search | — | — | ✓ | ✓ | ✓ |
| MODEL | |||||
| Fast models | ✓ | ✓ | ✓ | ✓ | ✓ |
| Advanced OpenAI models | — | — | ✓ | ✓ | ✓ |
| INBOX | |||||
| Agent inbox | ✓ | ✓ | ✓ | ✓ | ✓ |
| Manual handover | ✓ | ✓ | ✓ | ✓ | ✓ |
| Live chat | ✓ | ✓ | ✓ | ✓ | ✓ |
| Notifications | ✓ | ✓ | ✓ | ✓ | ✓ |
| Business hours | — | ✓ | ✓ | ✓ | ✓ |
| Custom fields | — | — | ✓ | ✓ | ✓ |
| Teams | — | — | — | ✓ | ✓ |
| Role-based access | — | — | — | ✓ | ✓ |
| INTEGRATIONS | |||||
| Website widget & customization | ✓ | ✓ | ✓ | ✓ | ✓ |
| Events | ✓ | ✓ | ✓ | ✓ | ✓ |
| Wordpress | ✓ | ✓ | ✓ | ✓ | ✓ |
| — | ✓ | ✓ | ✓ | ✓ | |
| Instagram DM | — | ✓ | ✓ | ✓ | ✓ |
| — | ✓ | ✓ | ✓ | ✓ | |
| Zapier | — | — | ✓ | ✓ | ✓ |
| API Access | — | — | ✓ | ✓ | ✓ |
| Webhooks | — | — | ✓ | ✓ | ✓ |
| Remove powered by Watermelon | — | — | — | ✓ | ✓ |
| Change launcher icon | — | — | — | ✓ | ✓ |
| Custom channel | — | — | — | ✓ | ✓ |
| REPORTING | |||||
| Basic analytics | — | ✓ | ✓ | ✓ | ✓ |
| AI Agent performance | — | — | ✓ | ✓ | ✓ |
| User performance | — | — | ✓ | ✓ | ✓ |
| Chats export | — | — | ✓ | ✓ | ✓ |
| Topic analysis | — | — | ✓ | ✓ | ✓ |
| AI & AUTOMATION | |||||
| Visitor tracking | — | — | ✓ | ✓ | ✓ |
| Recognize logged-in user | — | — | ✓ | ✓ | ✓ |
| AI fields | — | — | ✓ | ✓ | ✓ |
| AI tagging | — | — | ✓ | ✓ | ✓ |
| PRIVACY & SECURITY | |||||
| Password policy | ✓ | ✓ | ✓ | ✓ | ✓ |
| Automatic deletion (GDPR) | — | — | — | ✓ | ✓ |
| SUPPORT | |||||
| Support via email | ✓ | ✓ | ✓ | ✓ | ✓ |
| Live chat support | ✓ | ✓ | ✓ | ✓ | ✓ |
| Free 1-on-1 onboarding | — | ✓ | ✓ | ✓ | ✓ |
| Phone support | — | — | ✓ | ✓ | ✓ |
| Priority support | — | — | — | ✓ | ✓ |
| Dedicated Customer Success Manager | — | — | — | ✓ | ✓ |
| SLA | — | — | — | ✓ | ✓ |
| Pay per invoice | — | — | — | ✓ | ✓ |
| Custom onboarding | — | €€€ | €€€ | €€€ | €€€ |
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Plan limits
Each Watermelon plan comes with its own set of limits for conversations, Agents, channels, users, crawls, files, XML connections and actions. These limits define how much you can use within your plan and help you understand when you might need to upgrade or add conversation bundles. On this page, you’ll find an overview of the limits for every plan so you can see exactly what’s included and how they scale as your organisation grows.
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