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See your plan details

If you have a paid Watermelon account, find all your billing information by clicking the top right corner menu in your dashboard and navigating to the Account & Billing tab.
Plan Details Pn

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Billing method

You can upgrade to a paid plan using the following payment methods:
  • Creditcard
  • iDeal
  • SEPA direct debit
  • Paypal
  • Bancontact
  • Apply pay
  • Google pay
You’re charged upfront for the month or year you’re about to spend on your chosen plan.
  • Yearly billing gives you 15% off — equal to 2 months free.
  • You’ll automatically be charged each month or year on the date you bought the paid plan.
    • For example, a yearly plan bought on May 3 will renew on May 3 next year, and a monthly plan will renew on June 3.
  • You can add your company details during the upgrade flow.
  • After each successful payment, you will immediately receive an email with the invoice.
We cannot amend issued invoices. Therefore, ensure you add all your billing details correctly before hitting the subscribe button.

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Manage your subscription

Everything you need to manage your Watermelon subscription is available in your Menu. Go to the Account & billing tab and click on Manage subscription. Here, you can:
  • Change your plan
  • Add a payment method
  • Update your billing information
  • Download your invoices

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Cancel your subscription

  • You can cancel your Watermelon subscription anytime by sending an email to your Customer Success Manager.
  • Your cancellation will be effective immediately, and access to Watermelon paid features will stop at the end of the prepaid period (on the last day of your monthly or yearly billing cycle).

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Refund policy

We don’t issue refunds for late cancellations or unused time. If you wish to unsubscribe, you must cancel your Watermelon subscription before your prepaid period ends. Click to read more about our refund policy.

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FAQ

You will be billed in EUR.
You can upgrade to a higher tier plan by opening your account, click Menu → Account & billing and Upgrade plan.If you upgrade your plan in the middle of a billing interval:
  • The new plan will take effect immediately and you will be charged immediately for the new plan. The amount due will be reduced by a prorated credit based on the time remaining in your current billing period for your current plan.
  • Your billing period will remain the same and on the next billing day you will be charged the full rate.
We don’t offer free trials but are happy to answer any questions about the paid plans** **Feel free to get in touch with any questions to our sales team. 
Stripe (our payment processor) automatically checks customers’ browser settings to determine their default language. If it is supported, the invoice will be presented in that language.