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Long URLs clutter the conversation and interrupt the reading flow. Hyperlinks keep your responses clear, helpful, and consistent with your brand.
Without hyperlink formatting: https://docs.watermelon.ai/docs/help-center/guides/agent-guides/send-hyperlinks#have-the-agent-send-hyperlinks
With hyperlink formatting: Click here
1

Add the Instruction to Your Agent

To activate hyperlink formatting, simply add the instruction below to your AI Agent’s Instructions.
Whenever you provide a url, never show the raw or long URL. Always make it a clickable hyperlink using the format: click here
This tells your agent exactly how to format links in all conversations.
2

Test Your Agent

After saving the instruction:
  1. Open the Playground inside your agent.
  2. Ask a question that requires a link.
  3. Verify that the response includes a hyperlinked phrase instead of a raw URL.
Send Hyperlinks

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Example interaction

User: Where can I find the pricing?
AI Agent: You can find our pricing on the official Watermelon pages:
  • For an overview of plans and public pricing, click here.
  • For detailed plan features, conversation limits, and add-ons, click here.
If you tell me your expected number of Agents, users, or monthly conversations, I can recommend the best plan for your needs.

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Best practices

  • Use descriptive anchor text when possible (e.g., View pricing, Download guide, Register here).
  • Only use hyperlinks when they add value to the user.
  • Test multiple example questions to confirm consistent formatting.