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Notification options

There are three different options for the notifications, which you can set up to make sure you never miss an incoming conversation.
OptionsExplanationRecommended use
Receive notifications for AI Agent conversationsYou get notified for every conversation the AI Agent handlesRecommended when training/monitoring the Agent in his first days
Receive notification for New conversationsYou only receive notifications for conversations which are handed off to the New inbox.Recommended for Support teams which have Human handover setup.
Receive notification for conversations in your inboxYou only receive notifications for conversations which are handed off to you.Recommed for Support teams which have Human handover setup.
You can also choose how often you want to receive notifications.
Frequency optionExplanation
No notificationNo notifications will be send
Each conversationA notification will be send with every new conversation
Each messageA notification will be send for ever new message within a conversation.
Tip: We recommend enabling notifications for each conversation and each message. This way, you can quickly pick up all live conversatoins

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Setting up Notifications

To set up Notifications, go to Notifications in the main menu. Select your notification preferences here.
Notification Settings Pn
Notifications are a personal set up. Each team member can set their own preferences.

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Other options

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Play sound notification

Choose whether to hear a sound when a new conversation starts. Click the speaker button under Other Options to test the sound.

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Receive notifications in the browser tab

Enable notifications in the browser tab when a new conversation comes in. When you click on the notification you will be taken directly to the relevant conversation. We recommend using one of the following browsers:
  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Microsoft Edge
You must allow pop-ups for Watermelon in your default browser. If you accidentally block notifications, pop-ups, tab notifications, and sounds may stop working.

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Problem solving

If you don’t receive notifications in your browser, check the browser settings to allow notification. You also need to enable notifications for your web browser in your PC settings.

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Allowing notifications on Apple 

1

Open System Preferences

Go to the Apple icon at the top left and open System Preferences.
Set Up Your Notifications Apple Browser Settings Pn
2

Open browser settings

Go to Notifications and find your default browser in the list.
Set Up Your Notifications Apple Browser Settings Pn
3

Select browser preferences

Select how you want to receive notifications.
Set Up Your Notifications Apple Browser Settings Pn

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Allowing notifications on Windows

1

Open Notification settings

Click the Windows icon in the lower left corner to openSettings . Click on Sytem and open Notifcations .
Set Up Your Notifications Windows Settings Pn
2

Select notification preferences

Set your notification preferences.
Set Up Your Notifications Windows Notification Preferences Pn
3

Set browser notifications

Scroll down and find your default browser. Select how you want to receive the notifications.
Set Up Your Notifications Windows Find Browser Pn
Set Up Your Notifications Windows Browser Settings Pn
Let’s ensure the Watermelon desktop app has permission to send notifications in your operating systems settings.

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For Mac users

1

Open System Preferences

Go to the Apple icon at the top left and open System Preferences.
Set Up Your Notifications Apple Browser Settings Pn
2

Open app settings

Scroll down to find the Watermelon Desktop app.
Set Up Your Notifications Apple Browser Settings Pn
3

Allow notifications

Switch the Allow notifications  toggle on top to allow the notifications. 
Set Up Your Notifications Apple Browser Settings Pn
For email notifications, it’s important that your email system is set up to receive emails from Watermelon. If you don’t receive emails after setting up notifications, it might be because the domain used by Watermelon to send notifications is on the ‘greylist’. Emails from the “@watermelon.ai” domain may be delayed or blocked. Additionally, your spam filter might mark Watermelon notification emails as spam.To resolve this:
  • Contact the administrator of your email system. 
  • Ask them to add the @watermelon.ai domain to the ‘whitelist’.
  • Optionally, ask them to update the email program to the latest version.
Check if your device is not muted. If not, check the sound settings of your device.

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Sound settings for Mac users

1

Open System Preferences

Go to the Apple icon at the top left and open System Preferences.
Set Up Your Notifications Apple Browser Settings Pn
2

Open Sound settings

Click on the Sound option in the System Preferences window.
Set Up Your Notifications Apple Sound Settings Pn
3

Check Sound settings

  • Check that the volume is turned up and that the device you want to use for audio output is selected under the Output tab.
  • To adjust the sound for specific apps, click on the Output tab and select the app you want to adjust from the list of running apps.
Set Up Your Notifications Apple Sound Preference Pn

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Sound settings for Windows users

1

Open Notification settings

Click the Windows icon in the lower left corner to open Settings . Click on Sytem and open Notifcations .
Set Up Your Notifications Windows Settings Pn
2

Sound settings

Check that the volume is turned up and that the device you want to use for audio output is selected under the Output tab.To adjust the sound for specific apps, click on the App volume and device preferences option under the Advanced sound options section. Here you can select which device you want to use for audio output and adjust the volume for specific apps.
Set Up Your Notifications Windows Settings Pn