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Each user within Watermelon needs their own account, allowing multiple users to handle live chats simultaneously or training the Agent.
Extra users are available in Starter, Advanced, Business licences.
Additional costs a €25,00 per user apply, see our pricing page for more details.If you are on a Legacy licence, other costs might be applicable. You can check this with our Support team.

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Adding users

Follow the steps below to add your colleagues as users. You can select their rights during adding.
1

Go to Settings and open Users

Go to Settings. Under Account Setup, click on Users.
Add Users Open Users
2

Add user

Click on Add to add a user
Add Users Add
3

Add user details

You’ll now see the user profile and can add all details here. For a new profile the following details are mandatory:
  • First name
  • Last name
  • E-mail address
Add Users User Details
4

Select role

Choose which rights you want to give to the user:
  • Admin: Can adjust settings, edit and create Agents, and take over chats from other users.
  • Support Agent: Can help customers in the inbox and adjust personal settings.
    Add Users Role

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Deactivate or delete user

You can deactivate or delete a user by clicking the options button and selecting deactivate.
  • Delete user: Choose Delete to permanently remove all data from this user.
  • Deactivate user: Choose Deactivate to block access but keep all data from a user.
Add Users Delete

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Reactivate user

Deactivated users can be found in the Inactive users tab. Click the options button to reactivate the user.
Add Users Reactivate

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Change owner

If you want to transfer ownership to another person, you’ll need to follow the steps below.
1

Change the Owner password

Update the password of the current Owner account and share this password securely with the new Owner.
Add Users Owner
2

Update the email address

Change the email address of the Owner account to the email address of the new Owner.
Add Users Owner 1
If the new Owner’s email address is already registered as a user in Watermelon, you can still complete the handover:
  • Add +1 to the username part of the email address (before the @)
Example:
alex@company.com → alex+1@company.comThis ensures the ownership transfer works smoothly without email conflicts.